Retinar

Privacy policy

Clear, easy-to-read summary of how Retinar handles personal data on this website.

Effective date: 2026-03-02
This policy explains how Retinar handles personal data when you browse this site or contact us through online channels.

Quick summary

  • We use your data to respond to inquiries, schedule demos, improve the site, and keep it secure.
  • We do not sell personal data.
  • We only share data with providers required to operate the site (hosting, analytics, email, scheduling).
  • If you reach us through a clinical workflow (patients/studies), primary clinical data processing is defined by the healthcare institution.

1) Data controller

  • Controller: Retinar SAS (Tax ID/CUIT 30-71892218-2)
  • Registered address: San Francisco 1678 (7000), Tandil, Buenos Aires, Argentina
  • Country: Argentina
  • Privacy contact: [email protected]
  • General contact: [email protected]

2) Scope

This policy applies to:

  • Browsing retinar.com.ar (landing pages, blog, forms, informational pages).
  • Contacts through forms, email, demo scheduling, and subscriptions.

It does not fully govern clinical platform use when a healthcare institution uses Retinar for patient studies. That processing is defined by contracts and privacy addenda between the institution and Retinar.

3) What data we collect

A) Data you provide

  • Commercial contact: first name, last name, email, phone, organization, role, country/city, message.
  • Demo/meeting scheduling: contact details and availability.
  • Content subscription (if applicable): email and preferences.
  • Job applications (if applicable): CV and work-related data.

B) Browsing data (automatic)

  • IP address, device/browser type, operating system, language, visited pages, date/time, usage events.
  • This data may be collected through cookies and similar technologies.

We do not request sensitive data through this site (for example, health data). If you send it in a message, we only process it to reply and with enhanced safeguards.

4) Why we use data

  1. To respond to inquiries and provide information about Retinar.
  2. To schedule demos, meetings, and commercial follow-up.
  3. To send Retinar-related communications (when applicable and based on your preferences).
  4. To improve site performance, content, and user experience.
  5. To prevent fraud/abuse and protect site security.
  6. To comply with legal obligations and rights requests.

Depending on the interaction, processing is based on:

  • Consent (for example, subscriptions or non-essential cookies).
  • Legitimate interest (site security, aggregated analytics, responding to B2B inquiries).
  • Pre-contractual/contractual measures (for example, demo requests or proposals).
  • Legal obligation (when applicable).

In Argentina, processing is primarily governed by Law 25.326 and related regulations.

6) Cookies and analytics

We may use:

  • Necessary cookies: basic functionality (security, navigation, essential preferences).
  • Optional analytics cookies: usage metrics to improve the site.

You can block or delete cookies in your browser. If we use a consent manager, you will also be able to adjust preferences there.

7) Who we share data with

We share personal data only when needed to operate the site or provide what you requested:

  • Infrastructure/hosting providers (servers, CDN).
  • Analytics providers (if enabled).
  • Email/CRM providers (contact and communication management).
  • Scheduling/meeting tools (if you book a demo).

These third parties act as processors under our instructions and confidentiality requirements.

We do not sell personal data or share it for third-party advertising.

8) International transfers

Some providers may process data from other countries. In those cases, we apply reasonable safeguards (contracts, clauses, and provider security standards).

9) Patient data and platform use

If you are a patient and your studies were captured by an institution using Retinar:

  • The healthcare institution is usually the primary controller for clinical data.
  • Retinar usually acts as a processor under the institution’s instructions and contract.
  • To exercise rights on clinical data, the main channel is usually the institution that provided care.

10) Data retention

We retain data only for the time needed for the purposes listed above:

  • Inquiries/demos: during management and then for a reasonable follow-up period (up to 24 months), unless you request deletion where applicable.
  • Security logs: up to 12 months or as needed to investigate incidents.
  • Subscriptions: until you unsubscribe.

Retention periods may vary due to legal obligations or legitimate protection needs.

11) Security

We apply risk-based technical and organizational measures, including:

  • Encryption in transit (HTTPS/TLS).
  • Access control and least privilege.
  • Security monitoring and logging.
  • Incident management and continuous improvement.

No system is 100% invulnerable, but we actively work to prevent unauthorized access.

12) Your rights

Where applicable, you may request access, correction, update, deletion, or objection to processing.

Contact us at [email protected] and include:

  • Your name and contact email.
  • Your specific request.
  • How you want to receive the response.

In Argentina, the supervisory authority is the Agency for Access to Public Information (AAIP).

13) Children

Our website and commercial services are not directed to children. If you believe a child sent personal data by mistake, contact us so we can remove it.

14) Policy updates

We may update this policy to reflect operational, legal, or security changes. The current version is always the one published at this URL.

15) Contact